At Fresh Bus, we believe intercity travel should be smooth, reliable, and stress-free. That’s why we’ve introduced the Fresh Bus Promise – India’s first money-back guarantee. Your time is valuable, and if things don’t go as planned, our promise ensures you’re compensated seamlessly, with ease.

It’s our way of saying: “Your time matters, and we stand by it.”

If your bus is delayed by over 90 minutes or cancelled close to departure, you’re compensated based on the criteria and your scenario.

Think of it as a safety net for your travel – so every journey feels stress-free.

• Your time matters – Delays or cancellations? You’re compensated.
• Hassle-free process – Just a quick mobile verification, and the payout is credited directly to impacted passengers.

Ticket refunds are processed separately as per our standard refund timelines. Compensation under Fresh Promise will be credited independently.

Step 1 – If you’re impacted, we’ll notify you

Step 2 – You’ll receive a secure portal link to initiate the compensation process

Step 3 – Enter your mobile/UPI details

Step 4 – Verify OTP with your registered mobile number on XYZ portal

Step 5 – Money is transferred to your account within 24 hrs

• If you need help, our Customer Delight Officer (CDO) will guide you step by step, answer your questions, and make sure your promise is honored without any hassle.
• Customer Support Helpline: 707 5511 729
• Pro tip: Always provide the correct mobile number for a smooth, fast process.