FREQUENTLY ASKED QUESTIONS
Promo Green Coins are credited from marketing promotions, travel & earn campaigns, referrals, and signup offers. They can be used only for bookings Promo GC would expire in 6 months standard. Once expired, they cannot be refunded or used.
Non-Promo Green Coins are credited mainly from refunds (cancellations, exceptional cases). They can be used for any transaction (bookings or other product purchases like cards) and do not expire unless explicitly set for a specific transaction type.
When you redeem Green Coins during checkout, the system automatically chooses which coins to deduct first based on a set priority. This ensures that coins with the earliest expiry are used first so you don’t lose them.
Order of usage: Promo Green Coins (PGC) – Used first, starting with the coins that are closest to expiry.
Example: If you have 100 PGC expiring on 28 April and 50 PGC expiring on 30 April, the 28 April coins will be consumed first.
If the total PGC in your account is not enough for your payment, the system will move to the next bucket.
Non-Promo Green Coins (NGC) – Used after PGC are exhausted.
NGC never expire (unless a special expiry is set for certain cases), so they’re consumed only after all available PGC are used.
Cash / Other Payment Methods – Used only if your combined PGC + NGC balance is less than the total payable amount.
No. Green Coins (both PGC and NGC) cannot be transferred to another Fresh Bus user.
You can use up to 100% of the transaction amount with Green Coins.
No. You cannot choose to partially use the Green Coins
No. Green Coins cannot be withdrawn to a bank account.
Refunds are credited back in the same type they were originally used:
NGC refunds are credited back as NGC.
PGC refunds are credited back as PGC.
Refund priority: NGC → PGC → Cash.
If the original coins have expired by the time of cancellation, expired PGC will not be refunded.
In some special cancellations (service cancellation/breakdown policy), PGC will be credited as a new transaction with 6 months expiry.
It’s our on-time & reliability guarantee. If we’re late*, we compensate you directly.
No. Payouts are trigger-based and automatic. You’ll simply authenticate and get your money.
Through a secure JusPay link (backed by ICICI). Just enter your mobile & OTP.
The program applies only if your delay exceeds 90 minutes at boarding or dropping point.
Yes — in case of cancellations, you get your ticket refund + assured amount (₹500 or ₹1000 depending on the scenario).
Yes, Fresh Bus Promise covers all Fresh Bus routes across India.
Once you authenticate via the link, the amount is credited within 5-7 business days.
Any Green Coins, or Fresh Card utilised at the time of booking will be adjusted at the time of compensation.
You save Rs. 500 on 10 of your trips, i.e., Rs. 50 on each trip. It is valid for 6 months and can be used on any routes.
The Fresh Card is available at Introductory price ₹75 only.
Fresh Card can only be used on the Fresh Bus website and the Fresh Bus mobile app.
Yes, you can use them, provided you have adequate balance.
It is valid for 6 months.
No. There is no limit on the number of times you use a Fresh Card in a day.
No. But you can book a ticket for someone else using the Fresh Card.
No. It can only be used on our Fresh Bus website and Fresh Bus mobile app.
Passenger should report to the boarding point 15 mins prior of the Boarding time.
No, the fare will remain the same, however you could be benefited by discount offers.
Yes, once single lady seat is booked in seater coaches, the adjacent seat will be allotted to lady traveller only.
No, half ticket charges are not available. Children aged 5 years and above will be charged full ticket fare.
The seats which are priced with high fare are considered as Premium seats.
The ticket is not transferable because it will be verified with the name of the registered passenger.
Yes, it is mandatory to provide mobile number to provide information such as mTicket, Vehicle number, tracking details and any other update related to the schedule of the service.
Yes, the mTicket will be sent to the entered mobile number but we request you to recheck the contact number while booking the ticket and in case of incorrect phone number, please contact our customer support team.
You can book the ticket through Debit Card, Credit Card, Internet Banking, and eWallets.
Yes, we deployed best in security, and it is safe to do transactions on the website.
If the amount is deducted and ticket is not confirmed, the amount will be reverted back to the same account from which the payment was made within 2-7 business working days. If the amount is not credited within the timeline, please reach out to us on our support team on [email protected] along with the Bank statement from the date to booking to till date.
Post cancellation, the refund amount will be reverted back to the same account from which the payment was made in 2-7 working days.
No, the refund will not be processed if the passenger misses the bus.
Once tickets are cancelled, Fresh Pass balance would be replenished immediately.
Yes, you can cancel the seats that you want to.
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Fresh Bus Private Limited
Registered Address : Freshbus Depot, No.28/23/223/99C, Ward 160, Rajarajeswari Negara Ward O&M18, Rajarajeshwarinagar, Bangalore, Bangalore South, Karnataka, India, 560098
Corporate Address : 11 Floor Sri Harsha Icon, Financial District Hyderabad Telangana India, Gachibowli, K.V.Rangareddy, Seri Lingampally, Telangana, India, 500032
[email protected]
+91 707 5511 729
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